POLICIES
PAYMENT TERMS:
PREPAY
All accounts will be on 100% prepay terms. Your credit card will be charged when your Proof is approved or your order is shipped, unless other arrangements have been made. If your credit card declines your order will be placed on hold until payment has been procured.
RETURN POLICY
We only accept returns due to manufacturing defects or errors in filling an order. Return requests must be made within 48 hours of receipt of order – no exceptions.
To make a return, just notify us via, phone, mail or email. You will quickly be given instruction how to make the return. We must receive returns within 15 days of purchase date. Be sure to include a copy of the invoice and a brief explanation of why you are returning the product.
Once we receive a return , you will be quickly notified if a refund or credit will be issued depending upon the situation.
Orders returned to us refused by the shipper, regardless of reason, will be charged $10 for handling and reshipping a 2nd time at your expense.
LATE DELIVERY BY CARRIER POLICY
We are not responsible for the delivery of merchandise after it leaves our premises. Replacement of any order delayed or lost in transit is at the expense of the customer.
TERMS
We accept Visa, MasterCard, American Express, and Discover.
CUSTOM ORDER POLICIES
Production time is usually 15 days. If ordering for a special event, discuss with Customer Service :Call 641-583-5433 OR email [email protected] to determine if your order can be shipped to arrive in time to meet your requirements.
PROOFS
A black & white image proof can be provided (via email) for your approval before production. The charge is $10. Requiring a proof will delay your order for 1 day or until you approve the image. If changes are required and you need a second proof, each separate proof is charged the proof fee. Once you approve the Proof your order cannot be cancelled
COPYRIGHTS
Color-Ons are custom manufactured to specifications provided. We hold no licensed rights and can accept no liability for copyright or trademark infringement on designs submitted to us by you and manufactured by you. By submitting a design of a copyrighted or trademarked item to us, you warrant that you have been authorized by the copyright or trademark owner or its agents or representatives to have that design manufactured by us on your behalf.